Series 2 - Citizens Action Centre

Edmonton's New City Hall CNIB shop, main floor, City Hall Earl Penrice worked at City Hall from 1976-1988 105 Street overpass at 104 Avenue looking south 105 Street overpass at 104 Avenue looking east Built to last a 100 years (?) Torn down in 35 (?). For the Friend I see from the Friend in Me... Demolition of 105 Street overpass at 103 Avenue looking north. Demolition of 105 Street overpass as seen from 104 Street and 104 Avenue looking west. Demolition of 105 Street overpass as seen from 106 Avenue looking south. Demolition of 105 Street overpass as seen from 106 Avenue looking south.
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Open original Digital object

Title and statement of responsibility area

Title proper

Citizens Action Centre

General material designation

  • Textual record
  • Cartographic material
  • Graphic material
  • Graphic material - photograph
  • Object

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  • Source of title proper: Title based on name of creator.

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Edition area

Edition statement

Edition statement of responsibility

Class of material specific details area

Statement of scale (cartographic)

Statement of projection (cartographic)

Statement of coordinates (cartographic)

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Issuing jurisdiction and denomination (philatelic)

Dates of creation area


  • 1971 - 2006 (Creation)
    Citizens Action Centre

Physical description area

Physical description

1.6 m of textual records and other material

Publisher's series area

Title proper of publisher's series

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Numbering within publisher's series

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Archival description area

Name of creator


Administrative history

The Citizens Action Centre was established in 1980 under the Public Relations Department and became an independent entity in 1982 when the Public Relations Department was dissolved and its functions split between the new Corporate Communications Department and the independent Citizens Action Centre. Around 1984 or 1985 the Citizens Action Centre became a unit under the Corporate Communications section of the City Manager's Office. This arrangement lasted until 1997, when the City '97 reorganization moved both functions to the Corporate Services Department. This relationship lasted until at least 2007. In 2008 the Citizens Action Centre was dissolved and its function absorbed by the new 311 Call Centre, operated by Corporate Services.

The Citizens Action Centre provided a place for residents to contact if they could not find the correct department to speak with, or who were unsatisfied with the response they received from City staff. It soon evolved to become the first point of contact for most citizens.

The Chief Officer of the Citizen's Action Centre was Bette Loree, who ensured that a great deal of material pertaining to events in Edmonton was transferred to the City of Edmonton Archives, including an extensive collection of posters which the Citizens Action Centre presumably received as promotional material to display at City Hall.

Custodial history

Scope and content

This series contains records collected and created by the Citizens Action Centre. The material was mostly used to provide information to the public, though some material also reflects special projects undertaken by the unit, such as their involvement in the 1987 tornado response, Klondike Days, and the 8th IAAF World Championships in Athletics held in Edmonton in 2001. The material has been divided into the following subseries:

  • Subseries 2.1 Administration (including EA-803)
  • Subseries 2.2 Information resources for citizens
  • Subseries 2.3 Poster collection
  • Subseries 2.4 Reports

Notes area

Physical condition

Immediate source of acquisition

This material was transferred to the Archives by the Citizen Action Centre between 1985 and 2018.


The photographs were assigned item numbers the prefix EA-803.
Some reports were assigned item numbers with the prefix GP.

Language of material

  • English

Script of material

Location of originals

Availability of other formats

Restrictions on access

Some files are restricted under FOIP.

Terms governing use, reproduction, and publication

Copyright may apply.
Reproduction restrictions may apply.

Finding aids

File list available online.

Associated materials

Related materials


Further accruals are expected.

General note

Accession numbers: A85-96, A87-166, A88-112, A89-20, A89-85, A92-78, A93-49, A94-64, A95-116, A96-19, A96-92, A96-182, A96-205, A98-84, A99-7, A2000-47, A2001-86, A2001-119, A2003-41, A2005-74, A2006-7, A2009-30, A2009-34, A2010-92, A2018-147

Physical description

This series also includes 267 posters, 1 cartographic material (EAM-484), 2 flags, 13 photographs (EA-803), and 2 negatives.

Alternative identifier(s)

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Description record identifier

Institution identifier

City of Edmonton Archives

Rules or conventions

Rules for Archival Description (RAD)
Archives Society of Alberta Subject Terms



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Dates of creation, revision and deletion

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Script of description


Digital object (Master) rights area

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Accession area

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Physical storage

  • Box: RG Room
  • Box: Library
  • Box: North B
  • Map cabinet: West B
  • Box: West B
  • Shelf: Library