Corporate body

Citizens Action Centre

1980-2008

The Citizens Action Centre was established in 1980 under the Public Relations Department and became an independent entity in 1982 when the Public Relations Department was dissolved and its functions split between the new Corporate Communications Department and the independent Citizens Action Centre. Around 1984 or 1985 the Citizens Action Centre became a unit under the Corporate Communications section of the City Manager's Office. This arrangement lasted until 1997, when the City '97 reorganization moved both functions to the Corporate Services Department. This relationship lasted until at least 2007. In 2008 the Citizens Action Centre was dissolved and its function absorbed by the new 311 Call Centre, operated by Corporate Services.

The Citizens Action Centre provided a place for residents to contact if they could not find the correct department to speak with, or who were unsatisfied with the response they received from City staff. It soon evolved to become the first point of contact for most citizens.

The Chief Officer of the Citizen's Action Centre was Bette Loree, who ensured that a great deal of material pertaining to events in Edmonton was transferred to the City of Edmonton Archives, including an extensive collection of posters which the Citizens Action Centre presumably received as promotional material to display at City Hall.

City of Edmonton Archives

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